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CONFIRMATIONS AND DEPOSITS
Attempt to confirm any reservation will be made only upon receipt of a deposit of $150.00 per person. Additional deposits may be requested for specific packages such as cruises and Carnival packages. Deposits are applied to final payments. Any reservation requested within 15 days of departure may be subject to a $25.00 late booking fee. Airfare prices are only guaranteed once full payment has been received and tickets have been issued.
FINAL PAYMENT
Final payment is due 45 days prior to date of departure unless otherwise stated at the time of the reservation. Bookings within 45 days of departure are subject to immediate payment following confirmation.
CANCELLATIONS AND CHANGES
Any change after a confirmed booking may be subject to a fee of $25.00 per person. If the change results in a cancellation of previously confirmed services, then regular cancellation penalties may apply for those services. Spelling corrections to clients’ names after air tickets have been issued will be subject to airline revision fees. Courier delivery costs will also apply if any changes are necessary within five weeks prior to tour departure.
Cancellation policy
If cancellation is received in writing by Lost Hotels at least 30 days prior to departure, a full refund will be made, minus a $50.00 administrative charge per person plus airline and cruise cancellation fees if applicable. For cancellations received within 30 days of departure a 50% cancellation penalty will be imposed plus applicable cruise and air ticket penalties. No refunds will be made within seven (7) days of departure. Some packages such as Carnival and New Year's Eve are non-refundable. Different cancellation penalties may apply during holiday periods. Air tickets have a different cancellation policy based on air carrier, fare basis, and time of traveling. Please be advised that some fares are NON-REFUNDABLE. We strongly recommend that you purchase trip cancellation insurance to cover such cancellation fees.
REFUNDS
Any claims for refunds must be made IN WRITING within 30 days of scheduled return. All negotiable vouchers and/or air tickets must accompany the claim. No refunds will be made for features included in our itineraries that travelers choose not to take part in. No refunds will be made for missing services due to changes or delays in airline schedules. Lost Hotels will not refund any money for changes in travel arrangements made by the traveler after the departure date. Any service issue affecting the quality of the guest's hotel stay must be addressed directly with the hotel's management at the time the issue arises since refunds cannot be given for such inconveniences.
TRAVEL DOCUMENTS AND VISAS
All travel documents are the responsibility of the passenger. A valid passport is required of all travelers. U.S. citizens also need a visa when traveling to Brazil and Bolivia. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed. Some vaccinations may be required when traveling to jungle areas. Please consult with your primary physician before traveling.
HEALTH REQUIREMENTS
All travelers should check with the consulates and/or their local health authority for the latest health requirements. Brazil requires a yellow fever inoculation to enter Brazil from Peru, Ecuador, Bolivia, or Colombia, whether by ship or by plane. Additional immunizations may also be required. Consult your local health authority.
NOTE: There are higher altitudes (8,500-14,000 ft) on some tours. Consult your physician for his/her recommendations.
NOT INCLUDED:
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Entry taxes. Passengers must pay in cash on location. |
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Passports, visas, and/or vaccination fees. |
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Additional expenses such as laundry, alcoholic beverages, excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature. |
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Tips and gratuities of any kind.
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PARTICIPANT RESPONSIBILITY
Trip members assume the responsibility and are solely responsible for selecting/designing a trip suitable to and appropriate for their health, their physical abilities and interests. Members are responsible for being in sufficiently good health to undertake their trip and may be required to obtain a physician's release to participate in the trip. Members are also responsible for studying all pre departure information, bringing all detailed equipment and clothing, conforming to standards of personal hygiene to minimize the risk of traveler's disease, and acting in a manner considerate of fellow group members and the countries visited. Smoking is not permitted in buses, cars, below decks on boats, tented camps, and other designated nonsmoking areas.
RESPONSIBILITY
Lost Hotels, 18650 NE 28th Court, Miami, FL, 33180, acts only as agent for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. They cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Lost Hotels is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in this website are based on exchange rates and tariffs and are subject to change. All hotel descriptions reflect the most updated information provided by the property. Lost Hotels cannot be held responsible for the condition of accommodations. Additional charges may apply to some of the amenities listed, and availability may vary by season. In these instances, Lost Hotels is not responsible for any charges incurred by the traveler in utilizing such amenities and cannot be responsible for the availability and/or accessibility of any and all facilities and services at time of stay. All taxes, gratuities and portage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Lost Hotels, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Lost Hotels is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale. |
